Privacy Policy

1. Introduction and Data Controller

TAXIXXL (operated by RENDOTECH IT s.r.o., hereinafter "we", "us", "our" or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

2. What Data We Collect

We collect the following categories of personal data:

• Contact Information: name, email, phone number, address
• Booking Data: travel date and time, departure location, destination, number of passengers
• Payment Information: payment method details (without storing sensitive data)
• Technical Data: IP address, browser type, operating system, cookies
• Communication Data: content of messages and emails you send us

3. How We Collect Data

We collect data in the following ways:

• Directly from you through the contact form on our website
• Through email or phone calls
• Through WhatsApp communication
• Automatically through cookies and analytics tools

4. Legal Basis for Processing

We process your personal data based on:

• Your Consent: Processing based on your explicit consent
• Contract Performance: Processing necessary for booking fulfillment and service provision
• Legal Obligation: Processing required by law (e.g., accounting records)
• Legitimate Interests: Processing for security and fraud prevention purposes

5. How We Use Your Data

We use your personal data for:

• Processing and fulfilling your bookings
• Communicating with you about your orders
• Sending information about our services
• Improving our website and services
• Complying with legal and regulatory obligations
• Fraud prevention and security

6. Data Sharing

We do not share your personal data with third parties, except: (a) our service providers (e.g., payment gateways), (b) legal requirements, or (c) protection of our rights and security. All service providers are bound by data protection agreements.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. We typically retain data for 3 years from the last interaction, or according to legal requirements (e.g., accounting records are retained for 6 years).

8. Your Rights

You have the following rights:

• Right of Access: You have the right to obtain a copy of your personal data
• Right to Rectification: You have the right to correct inaccurate data
• Right to Erasure: You have the right to request deletion of your data (right to be forgotten)
• Right to Restrict Processing: You have the right to restrict processing of your data
• Right to Data Portability: You have the right to receive your data in a portable format
• Right to Object: You have the right to object to processing of your data

To exercise any of these rights, please contact us at [email protected].

9. Cookies and Tracking

Our website uses cookies to improve user experience and for analytics purposes. You can disable cookies in your browser settings. We use analytics tools to measure traffic and user behavior.

10. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. Our website uses SSL/TLS encryption to protect data during transmission.

11. Contact and Data Controller

If you have any questions about this Privacy Policy or our processing of your personal data, please contact us:

Right to Lodge a Complaint: You have the right to lodge a complaint with the Office for Personal Data Protection (ÚOOÚ) at Pplk. Sochora 27, 170 00 Prague 7, or online at www.uoou.cz.

12. Changes to This Policy

We reserve the right to update this Privacy Policy. We will notify you of significant changes via email or notification on our website.